Frequently asked questions

We service homes across Greater Brisbane. Let us know your suburb and preferred date, and we’ll confirm cleaner availability for your location.

Use our quote form to send your suburb, property size, service type and priorities. Choose Recurring Clean to tell us your preferred frequency, or select Deep Clean for extra detail. You can also add a preferred date.

We’ll review your request and contact you by phone or text with a flat-rate price and available times. Sending the form does not confirm a booking.

General cleaning covers regular upkeep in the agreed rooms, including kitchen benches, stovetop and sink, bathroom showers, toilets and basins, light dusting, vacuuming and mopping.

Ovens, interior windows, tracks, inside cupboards and detailed skirting work are included only when listed in your quote. Heavy build-up may need a Deep Clean. Specialist mould treatment, grout restoration, wall washing, exterior windows and carpet steam cleaning are outside our standard services.

Our cleaners normally bring cleaning products, a vacuum and a mop. We confirm equipment arrangements before the appointment. If you prefer particular products or have delicate surfaces, please let us know when requesting your quote.

A General Clean maintains a reasonably well-kept home. A Deep Clean allows more attention to build-up and detailed tasks in the areas agreed with you, particularly bathrooms and the kitchen.

Select Deep Clean in the quote form. Ovens, interior windows, tracks and inside cupboards are quoted separately unless they are specifically included. For a first deep clean followed by regular visits, mention that in your notes and we’ll quote the first visit and ongoing maintenance separately.

After you accept the quote, we agree on the scope, booking terms and a suitable date. We confirm your appointment once an available cleaner and arrival window have been arranged.

Your preferred date in the form is a request rather than a reserved appointment.

It depends on the size and condition of the home, as well as the service requested. Bedrooms, bathrooms, storeys, extras, and build-up can all affect the time needed.

Our prices are based on the agreed checklist and scope, not strictly on the number of hours. Some cleaners may finish faster because they are experienced and efficient, while other jobs may take longer depending on the home. The goal is to complete the agreed checklist properly.

It depends on cleaner availability, your location, and the size of the job. Smaller general cleans may have one cleaner, while larger homes, bond cleans, or more detailed jobs may have two cleaners where available.

Payment is by bank transfer using the details on your invoice. General, recurring and deep cleans are invoiced after completion and payment is due by the end of the service day. They do not require a deposit.

Bond cleans require a 20% deposit to secure the booking. The deposit comes off the total price, and the remaining balance is due after completion on the same day. The deposit is fully refundable if you cancel at least 24 hours before the scheduled clean. Any terms for a later cancellation are confirmed before booking.

For recurring cleans, we aim to send the same cleaner whenever possible so they can get familiar with your home and preferences. Sometimes this may change due to availability, location, performance, or scheduling, but we’ll always try to keep things consistent where we can.

Yes. Select Recurring Clean and your preferred frequency in the quote form. We’ll confirm a repeating schedule and your ongoing rate. We aim to keep the same cleaner where possible.

If the first visit needs extra detail, we can quote a Deep Clean first and then arrange maintenance cleans at the agreed ongoing rate.

Please contact us as soon as possible. Cancellation or rescheduling is free with at least 24 hours’ notice. For general, recurring and deep cleans, a $50 late-cancellation or rescheduling fee may apply within 24 hours where this forms part of your agreed booking terms.

Only one $50 cancellation, rescheduling or attendance fee applies to the same appointment. Bond-clean deposit and late-cancellation terms are confirmed with your quote before booking.

Please contact us promptly with details and photos where practical. We’ll compare the concern with the agreed checklist and discuss an appropriate remedy.

Bond re-clean support covers agreed checklist items and reasonable agent feedback within the timeframe confirmed for your booking. New mess, damage, pest issues, inaccessible areas and tasks outside the original quote are outside that re-clean scope.

Please describe any heavy build-up, clutter, access issues or hazards when requesting your quote. If the condition or requested tasks are materially different on arrival, we’ll discuss a revised scope and price before any extra work goes ahead.

If the cleaner attends but cannot proceed because of no access, undisclosed hazards or materially inaccurate property details, a $50 attendance fee may apply where agreed in your booking terms. Only one $50 cancellation, rescheduling or attendance fee applies to the appointment.

We use the details you provide to prepare your quote, contact you and arrange any service you agree to book. Relevant property details and cleaning instructions are shared with your assigned cleaner so they can complete the agreed work.

Quote requests are stored through our website’s form provider. To ask about your details or request a correction, email hello@8cleaningco.com.au.